Washington, DC – The Medical Imaging & Technology Alliance (MITA) – the leading trade association representing manufacturers of medical imaging equipment, radiopharmaceuticals, contrast media, and focused ultrasound therapeutic devices – today unveiled a new educational video featuring an experienced service engineer who has worked on medical devices for over 20 years at both Independent Service Organizations (ISOs) and Original Equipment Manufacturers (OEMs).

Wes Bonebright, who currently serves as District Vice President for Service at Philips Healthcare, shines a light on the differences between current OEM and ISO training requirements and calls for the FDA to hold all servicing of FDA-regulated medical devices to the same standards to enhance patient safety, transparency, and accountability. 

Bonebright says he brings a unique perspective to the right-to-repair debate as a service engineer with both ISO and OEM experience. In the film, Bonebright discusses safety training requirements, as well as the different approaches to sourcing and installing medical device parts in imaging systems.

“We appreciate Wes sharing his service engineering story, which showcases the immense training and experience requirements as well as the time and resource investment OEMs place in their service engineers early and often to ensure patients can depend on the repair and maintenance of FDA-regulated medical devices,” said Patrick Hope, Executive Director, MITA. “MITA has long advocated for regulatory parity of service, and Wes’s unique perspective underscores why this work is critical to enhance patient safety and medical device service quality.”

See the full video here.